Frequently Asked Questions
Welcome to Wear Aroha! Find answers to the most common questions about our products, orders, payments, delivery, returns, and exchanges.
🛍️ Orders
How can I place an order?
Simply browse our collection, select your favorite product, choose the available size or variant, and add it to your cart. Proceed to checkout and enter your delivery details to place your order.
Do I need to create an account to place an order?
No. You can place an order as a guest without creating an account.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it. Changes or cancellations may not be possible once your order has entered processing or has been dispatched.
Is an advance payment required?
Yes. A Rs. 500 advance payment may be required to confirm your order. The remaining amount can be paid according to the payment method available for your order.
👗 Products & Sizes
How do I choose the right size?
Please check the size information available on the product page before placing your order. If you're unsure about your size, contact our team before ordering and we'll be happy to help.
What if I order the wrong size?
If you receive the correct product but selected the wrong size, you may be eligible for an exchange, provided the product is unused, unworn, unwashed, and has its original tags attached.
Please check our Return & Refund Policy for complete details.
Will the product look exactly like the pictures?
We make every effort to display our products and colors as accurately as possible. However, slight differences in color may occur due to lighting, photography, and individual screen settings.
🚚 Delivery
How long does delivery take?
Orders generally take approximately 10–12 days for delivery. Delivery times may vary depending on your location, courier service, holidays, weather, and other circumstances.
Do you deliver across Pakistan?
Yes, we deliver to locations across Pakistan.
Do you offer international shipping?
Currently, Wear Aroha ships within Pakistan only.
How can I track my order?
Once your order has been dispatched, tracking information may be shared with you through WhatsApp or email, depending on the information provided with your order.
What if my order is delayed?
While we aim to deliver within the estimated delivery period, occasional delays can occur because of courier issues, weather, holidays, or other circumstances beyond our control.
If your order appears to be significantly delayed, please contact us with your order number.
What happens if I provide the wrong delivery address?
Please carefully check your address and phone number before completing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful, and additional delivery charges may apply.
💳 Payments
What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on your location and order, Cash on Delivery and advance payment options may be available.
Why is an advance payment required?
The advance payment helps us confirm genuine orders and reduce unconfirmed or fake orders.
Is the Rs. 500 advance refundable?
Refund eligibility depends on the reason for cancellation or return and the stage of your order. Please contact us for assistance.
🔄 Returns & Exchanges
Do you accept returns?
Yes, eligible products can be returned according to our Return & Refund Policy.
How long do I have to request a return?
Return requests must generally be made within 7 days of receiving your order.
Can I return an item after wearing or washing it?
No. Products must be unused, unworn, unwashed, and in their original condition, with the original tags attached.
What if I receive a damaged product?
Please contact us within 48 hours of receiving your order and provide your order number along with clear photos or videos showing the issue.
Our team will review the situation and guide you through the next steps.
What if I receive the wrong product?
Please contact us as soon as possible after delivery. Send your order number and clear photographs of the product received so our team can investigate and assist you.
Can I exchange my product?
Eligible products may be exchanged depending on availability and the conditions mentioned in our Return & Refund Policy.
Are shipping charges refundable?
Original shipping, COD, and other service charges may be non-refundable. Please refer to our Return & Refund Policy for complete details.
📦 Order Confirmation
How will I know if my order has been confirmed?
After placing your order, our team may contact you through WhatsApp or phone to confirm your order and delivery details.
What if I don't receive an order confirmation?
If you have placed an order but haven't received confirmation, please contact us with your name and order details so we can check your order status.
💬 Customer Support
How can I contact Wear Aroha?
For questions about products, orders, delivery, returns, or exchanges, you can contact us at:
Email: weararoha@gmail.com
Please include your order number whenever contacting us about an existing order so we can assist you faster.
Where can I find your latest collections?
Visit our website regularly to discover our latest arrivals, new drops, and seasonal collections.
Wear Aroha — Style that feels like you.