Return & Refund Policy


At Wear Aroha, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the conditions below, we are happy to assist you with a return or exchange.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and unworn.

  • The item must be in its original condition.

  • Original tags must still be attached.

  • The item must be returned in its original packaging.

  • The item must not have been washed, altered, damaged, stained, or otherwise used.

  • You must provide your order number or proof of purchase.

Items that do not meet these conditions may not be accepted.

2. Items That Cannot Be Returned

For hygiene and product-quality reasons, we may not accept returns for:

  • Items that have been worn or washed.

  • Items with removed or damaged tags.

  • Items damaged after delivery due to customer handling.

  • Altered or customized items.

  • Items returned after the return period.

  • Items purchased during a sale or promotional offer, where the product is specifically marked as Final Sale / Non-Returnable.

3. Damaged, Defective or Incorrect Items

Please check your order immediately after receiving it.

If you receive:

  • A damaged item

  • A defective item

  • The wrong product

  • The wrong size due to an error on our part

please contact us within 48 hours of delivery.

Please send clear photographs and/or a video showing the issue along with your order number. Our team will review the issue and provide the appropriate solution, which may include a replacement, exchange, store credit, or refund.

4. Size Issues

Please carefully check the size information before placing your order.

If you selected the wrong size, the item may only be eligible for an exchange if the item is unused, unworn, has its original tags, and is returned within the applicable return period.

Any additional shipping costs for a customer-requested size exchange may be the customer's responsibility.

5. How to Request a Return

To request a return, please contact us at:

Email: weararoha@gmail.com

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for return

  • Clear photographs/videos, if applicable

Do not send an item back before receiving return instructions from our team.

6. Return Shipping

If the return is due to an incorrect, damaged, or defective item caused by Wear Aroha, we will guide you regarding the return shipping process.

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may be the customer's responsibility.

Original shipping and COD/service charges are generally non-refundable.

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your return.

If your return is approved, the eligible refund will be processed using the applicable payment method or another agreed method.

Please note that shipping charges, COD charges, and other non-refundable service fees may not be included in the refund.

8. Exchanges

If you are eligible for an exchange, the replacement item will be subject to product availability.

If the requested replacement is unavailable, we may offer store credit or another suitable resolution.

9. Order Cancellation

Orders may only be cancelled before they are processed or dispatched.

Once an order has entered the processing, production, or dispatch stage, cancellation may no longer be possible.

Because a Rs. 500 advance is required for order confirmation, cancellation and refund of this advance may be subject to the status of the order.

10. Delivery Delays

Delivery times are estimates and may vary depending on the courier, location, weather, holidays, or other circumstances outside our control.

Our current website indicates an estimated delivery period of 10–12 days.

A delivery delay by itself does not automatically qualify an order for a refund.

11. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

Wear Aroha
Email: weararoha@gmail.com

We will review your request and assist you as quickly as possible.