Shipping policy

1. Shipping Destinations

  • Domestic (Pakistan): We currently ship across Pakistan.

  • International: At the moment, we do not offer international shipping.

2. Processing & Dispatch

Orders are processed within 1–2 business days. Once your order is confirmed, our mainframe initiates the fulfillment pipeline (excluding Sundays and public holidays).

3. Shipping Methods & Timelines

To maintain consistency and speed,we offer a single,optimized shipping tier for all orders:

  • Standard Shipping:Estimated delivery within2–5 business postex.

  • Note: Timelines are estimates provided by our logistics partners and may vary based on regional accessibility.

4. Shipping Costs & COD Fees

  • Shipping charges are calculated dynamically at checkout based on your destination.

  • Non-Refundable Fees: Shipping charges and COD (Cash on Delivery) convenience fees are service-related costs. These are non-refundable and will not be included in store credit issuances for returns.

5. Precision Tracking

The moment your order is dispatched, you will receive a notification via WhatsApp/Email with a real-time tracking link. Our logistics integration ensures you can monitor every milestone—from dispatch to "Out for Delivery"—in real time.

6.  Address Integrity

Please ensure your shipping address is accurate and complete at checkout. aroha is not responsible for misdeliveries or delays resulting from incorrect or incomplete address data provided by the customer.

7. Shipping Delays

  • While we strive for timely delivery, unforeseen events—such as severe weather, logistics issues, or regional disruptions—may cause delays.

  • In such cases, we will notify you promptly and share updated delivery estimates.

8. Damaged or Lost Shipments

  • If your order arrives damaged or is lost in transit, please contact us immediately at weararoha@gmail.com

  • We'll coordinate with the carrier to resolve the issue and may offer a refund or replacement as appropriate. 

9. Failed Delivery Attempts

  • If the carrier is unable to deliver due to incorrect address, no access, or similar issues, the package will be returned to us.

  • In such cases, you may be required to cover reshipping fees, or a restocking fee may apply.